Refund policy

[8:45 PM, 8/13/2026] Juss Mani: At Shahmeer Aura, we want you to be satisfied with your purchase. Because our products are intimate apparel, we follow strict hygiene and return guidelines to protect the health and safety of all our customers.
1. Returns & Exchanges
For hygiene reasons, bras, panties and other intimate-wear products cannot be returned or exchanged once the package has been opened, worn or used.
We only accept a return or exchange if the product is received:
Damaged
Defective
Incorrect
Different from the product ordered
The issue must be reported to us within 24 hours of receiving the order.
2. Unboxing Video
For damaged, defective or incorrect items, customers are strongly encouraged to record a continuous unboxing video from the moment the parcel is opened.
The video should clearly show:
The original parcel/package
Shipping label
Product received
Any defect, damage or incorrect item
This helps us verify the issue and process your request quickly.
3. Eligibility Requirements
To qualify for a return or exchange:
The product must be unused and unworn.
The original tags and packaging should be intact.
The product must not be washed, altered or damaged by the customer.
The return request must be reported within 24 hours of delivery.
Products that have been worn, washed or used cannot be accepted for return or exchange.
4. Wrong Size
Please carefully check the size chart before placing your order.
Change-of-mind or wrong-size returns/exchanges are not accepted unless Shahmeer Aura has specifically agreed to an exchange before the product is returned.
5. Refunds
If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.
Refunds will normally be issued through the original payment method or another suitable method agreed with the customer.
Delivery charges are generally non-refundable unless the return is due to an incorrect, damaged or defective product supplied by Shahmeer Aura.
6. Wrong or Defective Product
If we send you the wrong product or you receive a manufacturing defect, please contact us within 24 hours of delivery with your order details and clear photos/video.
After verification, we may offer:
Replacement of the product, or
Exchange for an available product, or
Refund where applicable.
7. Order Cancellation
Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it cannot normally be cancelled through Shahmeer Aura.
8. Contact Us
For return, exchange or refund requests, please contact Shahmeer Aura through the contact details provided on our website and mention your order number.
We reserve the right to refuse a return or refund if the product does not meet the conditions stated in this policy.
Shahmeer Aura
Pakistan
Feel Beautiful. Feel Confident.